Money Back Guarantees for Our Customers

As any reliable writing center, provides its customers with an opportunity to make a refund. This procedure requires following some specific rules, only in this case the customer can get the successful refund. We provide a few types of refund making; they differ in the amount of money that can be returned – 100%, 70% and 50%. There is one extremely important point of the rules – the refund can be received only by the original source of the payment. In order to avoid any misunderstandings and mistakes, please, read carefully requirements for every type of the refunds

100% refund takes place in the following situations:

  • When the mistake occurred during the payment process. For example, it may be a double payment for one order, a payment for same orders and similar cases. If it happened to you, please, immediately contact the support team. Another mandatory condition for a full refund – the writer has not launched work on the order.
  • There is no way to find an appropriate writer who can execute the order. In such situations our support team member, who will also initiate the refund, will contact you.
  • You don’t need the ordered paper anymore, because there was a delay in delivery of the order. In this case, you will get no completed text materials. Besides, you will not be given the right to use previously submitted materials on the order.

70% refund may be initiated under the condition that:

  • Less than the half of the order deadline has passed and the writer has been assigned. These conditions are caused by the necessity to compensate the work of the writer who has already started to create the text of the order.

50% refund may be available if:

  • Our team has no opportunity to provide you with a writer who can make a revision.
  • The writer of the ordered assignment has been appointed and more than 50% of the deadline has passed.

After the process of the refund has been initiated, you as the customer have no property and intellectual rights of the materials you had been delivered before. Moreover, previously granted intellectual or property rights are cancelled, if you or we initiate the refund.

The order sent back for a revision at least once can’t be 100% refunded, as sending for a revision means that you approve and accept the executed order but want only minor changes to the material.

The refund is impossible for:

  • Your Store Credit Balance money.
  • VAT.
  • Discounts.
  • The situation when you don’t follow the Terms of Use of the Website.
  • Problem Solving and Multiple Choice Question assignments. Using the answers prepared b our writers you automatically make the order approved. You may be qualified for a partial credit if the submitted answers are more that 50% incorrect. The Customer Experience Manager determines the amount of the credit for each particular case individually.
  • Extra services (the list includes Abstract, Plagiarism Report, VIP Customer Service, TOP Writer, Table of Contents and Sources Used).
  • The orders you have approved by pressing the “Approve” button.
  • The case when the instructions have been followed, and this fact is confirmed by the Quality Assurance department.